Most Asked Questions

Once your order ships, you’ll receive an email with your tracking link. You can also check your order status using the tracking details in your confirmation email.

If you contact us quickly, we can sometimes update your order before it’s processed. Send us a message with your order number as soon as possible.

Shipping times depend on your location and the product type. Personalized items may take a little longer because they are made just for you.

Yes — we ship to many countries. If checkout allows your address, we can deliver there. Any local customs fees (if applicable) are the customer’s responsibility.

You can request a return within the timeframe shown in our return policy page. Items must be unused and in original condition. (Personalized items usually can’t be returned unless there’s an issue.)

Oh no! Please contact us with a photo of the damage and your order number. We’ll make it right as quickly as possible.

On the product page, you’ll see a required field where you can type the name. Please double-check spelling — we print exactly what you enter.

We recommend using letters only for the cleanest result. Some special characters may not print correctly depending on the product.

Because personalized items are made specifically for you, they usually can’t be returned unless they arrive damaged or incorrect. If there’s a problem, contact us — we’ll help.